This new edition of a popular textbook will quickly engage your students in the principles of the topic.
Students will quickly become engaged with the principles of operations and process management operations thanks to a new edition of a popular text. The 6th edition of Operations and Process Management by Slack & Brandon-Jones approaches the topic from a managerial perspective and explores everything from strategic impact, scope and process design to supply chain, product, inventory and capacity management.
New material includes sections exploring:
- Emotional mapping in customer servicing processes
- Distinctions between front and back-office processes
- Co-creation of services
- Implications for operations for subscription services and multiple types of customer
Case studies and boxed examples throughout the text ensure the content remains relevant and engaging to students.
Request your sample copy today by emailing asktheHEteam.firstname.lastname@example.org with the ISBN 9781292350066 and providing your contact details.
We hope that you’ll choose Operations and Process Management by Slack & Brandon-Jones for your next course.